Shop 2, 342 Camden Valley Way, Narellan NSW 2557
Welcome to Goanna Academy!
Privacy Policy
The Goanna Foundation Ltd. (trading as Goanna Academy) is committed to protecting your privacy and ensuring a safe, transparent experience across all our services and platforms.
1. Our Commitment to Your Privacy
Goanna Academy is dedicated to improving mental health outcomes, breaking stigmas, and supporting communities across Australia. In doing so, we recognize the vital importance of protecting the privacy and personal information of our students, clinic participants, donors, customers, and website visitors.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.
2. The Kinds of Personal Information We Collect
Depending on how you interact with us, we may collect the following types of information:
General Interactions & Inquiries
Your name, email address, phone number, and any details you provide when contacting us through our website or via email.
Program & Clinic Participants (including MindED)
Name, age/date of birth, school or workplace, region, and contact details. In some cases, with your explicit consent (or parental consent for minors), we may collect sensitive information regarding well-being or demographic information (such as whether you identify as a First Nations person) to tailor our accredited programs and satisfy funding or evaluation requirements.
Donors & E-Commerce Customers
Your billing name, shipping address, email address, phone number, and transaction history.
Please note: Payment card details are processed directly and securely by our third-party payment processors (such as Stripe or PayPal) and are not stored on our systems.
Automated Device and Usage Information
When you visit our website, we automatically collect details about your device, including your IP address, web browser type, time zone, cookies installed on your device, what pages or products you view, and how you interact with the site.
3. How We Collect Your Personal Information
We collect personal information through two primary methods:
- Directly from You: When you register for a clinic, sign up for a newsletter, make a donation, purchase merchandise, or fill out a contact form on our website.
- Automatically via Technology: As you navigate our website, we use tracking technologies like cookies, log files, web beacons, and pixels to optimize your user experience and analyze traffic.
4. Why We Collect and Use Your Information
We collect and use your personal information for purposes directly related to our core mission and operations, including to:
- Deliver, manage, and evaluate our accredited mental health, suicide prevention, and wellbeing programs.
- Fulfill orders placed through our website (including processing payments, arranging shipping, and providing invoices/confirmations).
- Process and manage charitable donations and provide tax receipts.
- Communicate with you, respond to inquiries, and provide customer support.
- Promote our mission, share company news, and send marketing communications or promotional offers (where you have opted in).
- Monitor website security, prevent fraudulent transactions, and optimize our digital performance.
- Comply with legal obligations, grant funding conditions, and auditing requirements.
5. Sharing and Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We only share your information with trusted third parties who help us operate our organization, such as:
- E-Commerce and IT Support: Our website platform and processors (such as WooCommerce) to manage transactions and maintain the site.
- Delivery Partners: Postal and courier services to ship merchandise.
- Evaluation and Research Partners: We work with external bodies (such as independent evaluators or academic institutions like the University of Newcastle) to measure the positive social impact of our programs. Data shared for evaluation is typically aggregated or de-identified to protect your anonymity.
- Legal & Funding Requirements: If required to do so by law, or to protect our rights, safety, or the safety of the community.
6. Data Security and Storage
We treat data security with the utmost seriousness. Goanna Academy implements reasonable physical, administrative, and technical safeguards to protect your personal information from misuse, interference, loss, or unauthorized access and modification.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, funding, or reporting requirements.
8. Your Rights and Choices
As an individual, you have specific rights regarding your personal information under Australian law:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
- Opting Out of Marketing: You can unsubscribe from our marketing emails or newsletters at any time by clicking the "unsubscribe" link at the bottom of our emails or contacting us directly.
- Anonymity: Where lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym (for example, when making a general inquiry). However, this may limit our ability to provide specific services, process transactions, or register you for formal programs.
10. Third-Party Links
Our website may contain links to external sites (such as partner organizations or mental health support services like headspace). Goanna Academy is not responsible for the privacy practices or the content of these external websites. We encourage you to read the privacy policies of any linked site you visit.
11. Complaints and Contact Information
If you have any questions about this Privacy Policy, wish to access or correct your information, or want to lodge a complaint regarding a breach of the Australian Privacy Principles, please contact us:
The Goanna Foundation Ltd.
- Mailing Address: Shop 2, 342 Camden Valley Way, Narellan NSW 2557
- Website Contact: goannaacademy.org.au
We will investigate any privacy complaints and respond to you in writing within a reasonable timeframe (typically within 30 days). If you are not satisfied with our response, you have the right to lodge a formal complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
